Shipping & Returns

Order processing

Orders are prepared for shipment once payment has cleared. Card and PayPal payments clear immediately; payments made by arrangement (Zelle, Venmo, Cash App, RLUSD) are matched by hand first. You receive a confirmation when payment is matched and, once your order ships, tracking by email.

Packaging & cold shipping

Our products are supplied as lyophilized (freeze-dried) vials, which are stable at room temperature for transit. For that reason standard shipments do not require cold packs. Handling and storage of research material after receipt should follow the researcher's own institutional protocols and the product's Certificate of Analysis. Vials are packed discreetly and protected against damage in transit.

Shipping times

Domestic orders typically ship within 1 to 3 business days of cleared payment. Standard shipping is $10, tracked, with most orders arriving in 2 to 3 days, and free on orders of $200 or more after discounts. Checkout may also offer live carrier rates for your ZIP code. Every shipment is tracked so you can follow it to your door.

Storage on arrival

Store unopened lyophilized vials in a cool, dark place away from light. For handling of research material, follow your institution's protocols and refer to each product page and its Certificate of Analysis for specifics.

Returns & damaged shipments

Because these are research compounds, we generally cannot accept returns of opened or used product for safety and integrity reasons. If your order arrives damaged, incorrect, or defective, contact us at [email protected] within 7 days of delivery with your order number and photos, and we'll make it right with a replacement or credit.

Lost or delayed packages

If tracking shows your package as delayed or lost, reach out and we'll help open a trace with the carrier and determine the best resolution.